Dear friends & guests,
We have been diligently monitoring the COVID-19 pandemic and, in an abundance of caution, we have made the difficult decision to close for the time-being. Both us and our incredible team are all well, confined at home following the instructions of the authorities and working remotely to have everything ready until it is safe again to welcome guests & friends.
We believe it is our responsibility to help fight the spread of the virus and therefore we will not open for the summer season until July 1st. 2020. Our sole priority continues to be to maintain the health and well-being of our guests, staff and community.
In the meantime, we are doing everything we can to provide a clean and safe environment, as what matters now is to stand united in order to overcome this crisis together. We are getting everything ready behind the scenes while adhering to the latest information and protocols given by the world’s leading health experts and local government authorities – including the World Health Organization – to maximise the effectiveness of our response. Taking all appropriate protective measures, we are creating new standard operating procedures. This includes strict and thorough cleaning and sanitisation of all touch-points and surfaces throughout the property, both in the front and back of house and, continual deep cleaning protocols.
Our hearts are with our employees, our customers and friends around the world that have been impacted by COVID-19, and we look forward to welcoming you back at our home soon.
Please do stay safe and healthy, Cristina & Frederic
COVID-19 WELLNESS MEASURES
UPDATED JUNE 14TH, 2020 *
As part of our efforts to counteract the COVID–19 pandemic, the following health & safety guidelines have been put in place at 5 Lasserre. These were issued by the American Hotel Association following guidance from the CDC Centers for Disease Control. In addition, we also comply with local requirements issued by the Tourism office of Libourne.
Please kindly review all the information bellow about some changes you can expect when you arrive and during your stay with us without compromising the quality & expectations of your experience. These measures will only have a positive effect if we all follow them.
General Information •
The property has been deep cleaned and sanitised throughout all these past weeks leading to our reopening. We have increased the regularity.schedule of multiple sanitation cleanings daily to ensure safe and comfortable environments for our guests and team. •
Hand sanitiser stations are located throughout the property and we have added hand sanitising gels to each room for guests’ personal use.
Disposable masks are available upon request.
Our team members will wear face masks, gloves where appropriate, practice frequent hand sanitising, social distancing, and be provided face shields and further protective gear as and when necessary
As recommended by the CDC’s social distancing guidelines, guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any areas where guests are relaxing.
When applicable, furniture and other public seating areas will be reconfigured to promote social distancing.
In anticipation of individual concerns of guests, 5 Lasserre team members shall not enter a guest room during their sojourn unless specifically requested, or approved, by the guest, or to comply with established safety protocols. Our team members shall maintain the practice of cleaning rooms thoroughly following check-out.
Arrival and Departures
We have set a new (temporarily) arrival time policy for all our check-in guests. By shifting our standard arrival time from 16:00 hours to 18:00 hours, we will be enabling not just a deeper cleaning protocol for each guest suite, but to also allow of a prolonged time of aeration.
Arrivals will be spaced out to allow for individualised guest check-in. We will be asking our guests to kindly inform us of their arrival times so to put into practice the above measure.
In normal times we would hand you personally your suite key upon arrival. This time around, sanitised room keys shall be placed directly within your suite.
Guests will receive a final bill via email prior to departure to complete your check-out.
Guest Suites Housekeeping Services
We have always taken great pride in our level of cleanliness and will continue to work hard to maintain our standards, personalisation and attention. To minimise COVID-19 transmission and risk, rooms will not be able to be serviced as usual. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements and or length of stay.
Cleaning and disinfecting protocols demand that particular attention is paid to high-touch, hard non- porous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, light features & switches, temperature control panels, luggage racks and flooring.
During your stay:
We are aware we should limit team members entering your room throughout your stay. Housekeeping daily cleaning services will be therefore, temporarily suspended. For long staying guests (more than 3 nights), we will gladly discuss options for additional requests and linen exchanges. Towels can be equally changed upon request.
Back of the House
Cleaning and disinfecting of all high touch areas occurs in accordance with CDC guidelines, including at least twice per day in high traffic areas. Hand washing stations and access to hand sanitiser are available & highly visible.
Cleaning tools and equipment are restricted to one person usage only. When share equipment does not enable single usage, it shall be disinfected after each utilisation by our team members.
New (temporarily) Arrival Check-in Policy:
We have decided to set up (temporarily) a new arrival check-in time for guests at 18:00 hours to enable not just a deeper cleaning protocol for each guest suite, but to also allow of a prolonged time of aeration.
Laundry linens, towels and laundry shall be washed in accordance with CDC guidelines. Dirty linen are bagged individually in the guest room to eliminate excess contact while being transported to the laundry facility.
Daily Room Recovery Protocol
In the unlikely event of a presumptive case of COVID-19 the affected guest room is removed from service and quarantined. The guest room will not be returned to service until undergoing an enhanced cleaning and disinfecting utilising approved products within CDC guidelines.
Our team members will be wearing masks for the safety and comfort of guests during service. • While we are always diligent in maintaining health and sanitation codes, surfaces will be sanitised with increased regularity. •
Buffet Breakfast | Table d'Hôtes
Traditional buffet service will be terminated until further notice.
Breakfast will be presented & served individually.
Dinner | Table d"Hôtes on our communal dinning table will equally be halted and replaced by service on several stand alone dinning table stations.
To ensure a pleasant and safe dining experience, outdoor table spacing has been adjusted to allow for six feet (2 meters) between tables. Guests will be allocated their own outdoor dinning table throughout their stay.
In the event of rain, we will serve breakfast indoors & will implement a breakfast time schedule. Each guest will be asked to schedule their preferred breakfast commencement time (based on availability) the previous day in order to maintain adequate physical distancing.
Afternoon Tea & treats
Our allocated exotic afternoon tea & bespoke coffee selection station with delicious treats will not be available at this time.
Massage & Reiki treatments will be temporarily halted. Yoga classes can continue to be booked and will follow CDC guidelines for the number of people gathering in one location: limited to just maximum two participants per room at a given time when performed indoors or, more participants if performed outdoors accommodating safe distancing.
Guests can continue to enjoy wine tastings in the region. Wineries have informed us that the number of participants which can take part are currently limited to a maximum of six guests at a given time, and once again, these activities will adhere to CDC guidelines for the number of people gathering in one location. We will be able to offer more information once you inform us of your selected chateaux to visit.
Our bicycles will continue to be available and will be sanitised before & after each usage.
.Most of our communal facilities will stay open but must comply with restrictions. Unfortunately, some areas that are not providing essential services or conflict with protocols will be closed, hence our library room, cinema room, hamman, massage treatment room & pool house restroom will temporarily remain closed. The use of the remaining facilities and spaces must be carefully managed and kept to an absolute minimum.
Self-parking shall remain available.
Pool Access and seating
Access to our infinity Swimming pool shall remain available.
Pool seating shall allow at least six feet separation between groups of guests.
Please feel free to contact our team of hosts, Enrico & Valentino, if you have any further questions at email@example.com
* All procedures and adapted programming are subject to change based on guidance from the CDC and applicable local governmental authorities.